---
title: "Configuring Incident Management"
slug: "configuring-incident-management-1"
updated: 2025-04-29T20:25:57Z
published: 2025-04-29T20:25:57Z
canonical: "docs.serenityops.com/configuring-incident-management-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.serenityops.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configuring Incident Management

Serenity is designed to support **incident management right out of the box**, with default settings that align with **OSHA requirements** and **industry best practices**. This means you can start capturing and managing incidents from day one — without needing complex setup.

That said, we also recognize that no two organizations are exactly alike.

For that reason, Serenity offers a range of **configuration options** that EHS Administrators can adjust to meet the specific needs of their teams, sites, and reporting requirements.

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## What Can Be Configured?

Within this section, you’ll find detailed articles on how to customize core elements of the incident management process, including:

- Role-based access to sensitive records
- Incident categories
- Injury attributes
- Assignment rules and notifications
- Custom intake forms and data fields

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## 🛠️ Need More Customization?

Additional configuration options — including advanced workflows, data integrations, and customized incident forms — may be available through our **Professional Services team**.

📄 To explore customizations beyond standard admin settings, contact your Serenity Sales Representative to define a **Statement of Work (SOW).**