---
title: "Logging in to your workspace"
slug: "logging-in-to-your-workspace"
tags: ["v8.2"]
updated: 2025-04-29T20:16:11Z
published: 2025-04-29T20:16:11Z
canonical: "docs.serenityops.com/logging-in-to-your-workspace"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.serenityops.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Logging in to your workspace

## Logging in with User name and Password

To access Serenity:

1. **Go to your Serenity login URL** (e.g., app.serenityops.com)
2. **Enter your credentials:**
  - **User name:** Use your work email
  - **Password:** Set during your first-time setup or provided by your admin
3. **Click “Log In”** You’ll be taken to your organization’s workspace.

💡 *Can’t remember your password?* You can request a password reset.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXf3TVgsOhZv5FOo6JZDScb6q9KCsvCsK9NuJqvSRdIa0nDoT64cfEhJVP1TDTPPNycwQsd8xF7KSYVmjUMqN4IcdajzLYEHtegCPXJVitoviDROFRmTIhSFQutcnpvqfoYA060N?key=0AljBKwI0wYz67ygMJMFFpE5)

---

## Logging in with Single Sign-On (SSO)

If your organization has enabled **Single Sign-On (SSO)**, you can log in using your company credentials.

1. On the login screen, click **“Log in with SSO”**
2. Enter your **work email address**
3. You’ll be redirected to your organization’s secure login page
4. After authentication, you’ll be logged in automatically

💡 Your browser will remember this preference for future logins, so you can skip entering your email next time.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXezaqLyfXGlyOZE6YpXgbK34p_F81ho-3TeR20GRDpeQ_VQbPlqFzmOKiwBcPyg1UaDl1LzZM_dSM0DV-Ishz0Hr5UMEp10Ba60VDKJcfK6kR46DnQLg-_MfY6lMPi6-rOPk8hUEQ?key=0AljBKwI0wYz67ygMJMFFpE5)

### 🛠️ Having Trouble with SSO?

- Make sure you’re using your **official work email** when logging in
- If you're not redirected to your company’s login page, SSO might not be enabled for your account
- Try logging in with your local **email and password** instead
- Still not working? Contact your internal IT team or Serenity Support to confirm if SSO is configured for your organization

---

## Request a password reset

To request a password reset for your Serenity user account:

1. **Go to your Serenity login URL** (e.g., app.serenityops.com)
2. **Click “Forgot Password?”:**
  - **Username:** Use your work email
3. **Click “Next”:**
  - **Email:** Re-enter your work email
4. **Click “Next”** Instructions to complete the password reset will be sent to your work email.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdXi1aQzIOZZttI6felzuyK9Xu9_HRNhuFk8zncSXf62e1oRVfrV525DL5FifMLnQeWKCAh63ISjWWFCxuHOJB3lTEnVEhIpix-10i5G7WxaWOf7NZNExjGYN4j0IpgmLR-8-MOqw?key=0AljBKwI0wYz67ygMJMFFpE5)