# Serenity

> Knowledge base documentation for Serenity.

## serenity

- [Introduction to Serenity](https://docs.serenityops.com/docs/introduction-to-serenity.md)
- [Getting Started with Serenity](https://docs.serenityops.com/docs/getting-started-with-serenity.md)
- [Logging in to your workspace](https://docs.serenityops.com/docs/logging-in-to-your-workspace.md)
- [Navigating Your Workspace](https://docs.serenityops.com/docs/navigating-your-workspace.md)
- [Mobile App Setup](https://docs.serenityops.com/docs/mobile-app-setup.md)
- [Setting Up Your Organization](https://docs.serenityops.com/docs/setting-up-your-organization-1.md)
- [Access Management](https://docs.serenityops.com/docs/access-management.md)
- [Roles & Permissions](https://docs.serenityops.com/docs/roles-permissions.md)
- [Coming Soon: Azure Entra ID Group Synchronization](https://docs.serenityops.com/docs/azure-entra-id-group-synchronization.md)
- [Managing Your Organization Hierarchy](https://docs.serenityops.com/docs/managing-your-organization-hierarchy.md)
- [Understanding the Home Screen](https://docs.serenityops.com/docs/understanding-the-home-screen.md)
- [Incident Management Overview](https://docs.serenityops.com/docs/incident-management-overview.md)
- [Reporting an Incident](https://docs.serenityops.com/docs/reporting-an-incident.md)
- [Investigating an Incident](https://docs.serenityops.com/docs/investigating-an-incident.md)
- [Closing an Incident Record](https://docs.serenityops.com/docs/closing-an-incident-record.md)
- [Reviewing Incident Details](https://docs.serenityops.com/docs/reviewing-incident-details-1.md)
- [Reviewing Injury Records](https://docs.serenityops.com/docs/reviewing-injury-records.md)
- [Understanding Privacy Cases](https://docs.serenityops.com/docs/understanding-privacy-cases.md)
- [Entering Hours Worked for OSHA Recordkeeping](https://docs.serenityops.com/docs/entering-hours-worked-for-osha-recordkeeping.md)
- [OSHA Recordkeeping: Forms 300, 300A & 301](https://docs.serenityops.com/docs/osha-recordkeeping-forms-300-300a-301.md)
- [Viewing the EHS Dashboard and Reports](https://docs.serenityops.com/docs/viewing-the-ehs-dashboard-and-reports.md)
- [Configuring Incident Management](https://docs.serenityops.com/docs/configuring-incident-management-1.md)
- [Incident Management Roles & Permissions](https://docs.serenityops.com/docs/incident-management-roles-permissions.md)
- [Configuring Incident Categories](https://docs.serenityops.com/docs/configuring-incident-categories.md)
- [Configuring Injury Attributes](https://docs.serenityops.com/docs/configuring-injury-attributes.md)
- [Configuring Incident Assignment Rules](https://docs.serenityops.com/docs/configuring-incident-assignment-rules.md)
- [Configuring Email Notifications](https://docs.serenityops.com/docs/configuring-email-notifications.md)
- [Custom Intake Forms](https://docs.serenityops.com/docs/custom-intake-forms.md)
- [Investigation Management Overview](https://docs.serenityops.com/docs/investigation-management-overview.md)
- [Starting an Investigation](https://docs.serenityops.com/docs/starting-an-investigation.md)
- [Configuring Investigation Management](https://docs.serenityops.com/docs/configuring-investigation-management-1.md)
- [Investigation Roles & Permissions](https://docs.serenityops.com/docs/investigation-roles-permissions.md)
- [Configuring Causal Factor Categories](https://docs.serenityops.com/docs/configuring-causal-factor-categories.md)
- [Planning an Investigation](https://docs.serenityops.com/docs/planning-an-investigation.md)
- [Discovery Stage](https://docs.serenityops.com/docs/discovery-stage.md)
- [Recommendations Stage](https://docs.serenityops.com/docs/recommendations-stage.md)
- [Closing an Investigation](https://docs.serenityops.com/docs/closing-an-investigation.md)
- [Root Cause Analysis](https://docs.serenityops.com/docs/root-cause-analysis.md)
- [Performing Root Cause Analysis Using the Fishbone Methodology](https://docs.serenityops.com/docs/performing-root-cause-analysis-using-the-fishbone-methodology.md)
- [Performing Root Cause Analysis Using Event & Causal Factor (ECF) Methodology](https://docs.serenityops.com/docs/performing-root-cause-analysis-using-event-causal-factor-ecf-methodology.md)
- [Findings & Actions Overview](https://docs.serenityops.com/docs/findings-actions-overview.md)
- [Reporting a Finding](https://docs.serenityops.com/docs/reporting-a-finding.md)
- [Assigning Corrective and Preventive Actions from a Finding](https://docs.serenityops.com/docs/assigning-corrective-and-preventive-actions-from-a-finding.md)
- [Serenity AI for Corrective and Preventive Action Recommendations](https://docs.serenityops.com/docs/serenity-ai-for-corrective-and-preventive-action-recommendations.md)
- [Closing a Corrective or Preventive Action](https://docs.serenityops.com/docs/closing-a-corrective-or-preventive-action.md)
- [Closing a Finding Record](https://docs.serenityops.com/docs/closing-a-finding-record.md)
- [Inspections & Audit Management Overview](https://docs.serenityops.com/docs/inspections-audit-management-overview.md)
- [Roles and Permissions in Inspections & Audits](https://docs.serenityops.com/docs/roles-and-permissions-in-inspections-audits.md)
- [Starting an Inspection or Audit](https://docs.serenityops.com/docs/starting-an-inspection-or-audit.md)
- [Performing an Inspection](https://docs.serenityops.com/docs/performing-an-inspection.md)
- [Managing Inspection Templates](https://docs.serenityops.com/docs/managing-inspection-templates-1.md)
- [Inspection Template Properties](https://docs.serenityops.com/docs/inspection-template-properties.md)
- [Editing Sections and Questions](https://docs.serenityops.com/docs/editing-sections-and-questions.md)
- [Supported Question Response Types](https://docs.serenityops.com/docs/supported-question-response-types.md)
- [Enabling Inspection Scoring](https://docs.serenityops.com/docs/enabling-inspection-scoring.md)
- [Report Designer: Configuring Your Inspection Reports](https://docs.serenityops.com/docs/report-designer-configuring-your-inspection-reports.md)
- [Scheduling Inspections](https://docs.serenityops.com/docs/scheduling-inspections.md)
- [Archiving Inspection Templates](https://docs.serenityops.com/docs/archiving-inspection-templates.md)
- [Completing Inspections & Audits](https://docs.serenityops.com/docs/completing-inspections-audits.md)
- [Risk Management Overview](https://docs.serenityops.com/docs/risk-management-overview.md)
- [Roles and Permissions in Risk Management](https://docs.serenityops.com/docs/roles-and-permissions-in-risk-management.md)
- [Maintaining a Hazard & Control Library](https://docs.serenityops.com/docs/maintaining-a-hazard-control-library.md)
- [Configuring Response Types in Risk Management](https://docs.serenityops.com/docs/configuring-response-types-in-risk-management.md)
- [Managing Risk Assessment Templates](https://docs.serenityops.com/docs/managing-risk-assessment-templates-1.md)
- [Configuring Risk Template Properties](https://docs.serenityops.com/docs/configuring-risk-assessment-properties.md)
- [Configuring Template Score Settings](https://docs.serenityops.com/docs/configuring-template-score-settings.md)
- [Adding Hazards to a Template](https://docs.serenityops.com/docs/adding-hazards-to-a-template.md)
- [Risk Template Report Designer](https://docs.serenityops.com/docs/risk-template-report-designer.md)
- [Scheduling Risk Assessments](https://docs.serenityops.com/docs/scheduling-risk-assessments.md)
- [Starting a Risk Assessment](https://docs.serenityops.com/docs/starting-a-risk-assessment.md)
- [Adding Job Steps to Step-Based Risk Assessments](https://docs.serenityops.com/docs/adding-job-steps-to-step-based-risk-assessments.md)
- [Identifying and Adding Hazards to a Risk Assessment](https://docs.serenityops.com/docs/identifying-and-adding-hazards-to-a-risk-assessment.md)
- [Assessing and Quantifying Risk for Each Hazard](https://docs.serenityops.com/docs/assessing-and-quantifying-risk-for-each-hazard.md)
- [Closing a Risk Assessment](https://docs.serenityops.com/docs/closing-a-risk-assessment.md)
- [Overview](https://docs.serenityops.com/docs/serenity-mobile.md)
- [Getting Started](https://docs.serenityops.com/docs/opening-logging-in.md)
- [Home](https://docs.serenityops.com/docs/home.md)
- [Inspections](https://docs.serenityops.com/docs/how-to-guides.md)
- [Actions](https://docs.serenityops.com/docs/findings-actions-1.md)
- [Findings](https://docs.serenityops.com/docs/findings.md)
- [Risk Assessment](https://docs.serenityops.com/docs/risk-assessment.md)
- [EHS Incident](https://docs.serenityops.com/docs/ehs-incident.md)
- [Offline Mode](https://docs.serenityops.com/docs/offline-use.md)
- [More & Settings](https://docs.serenityops.com/docs/tab-more.md)
- [Known Issue: Missing Calendar Component Store App blocks Serenity - Core installs and upgrades](https://docs.serenityops.com/docs/known-issue-sn-calendar-component.md): Customer platform admins must opt-in to ServiceNow Store terms to install Serenity - Core 7.8. Learn how to resolve installation issues effectively.
- [Known Issue: ServiceNow May 2025 Maintenance Query ACL Enforcement May Block Legitimate Access or Expose Sensitive Data](https://docs.serenityops.com/docs/issue-query-range-and-query-match-acl.md)
- [Serenity AI](https://docs.serenityops.com/docs/serenity-ai-1.md)
- [Serenity Mobile](https://docs.serenityops.com/docs/serenity-mobile-1.md)
- [Serenity - Core v8.4](https://docs.serenityops.com/docs/serenity-core-v84.md)
- [Environmental, Health, & Safety Incident & Investigation v8.4](https://docs.serenityops.com/docs/environmental-health-safety-incident-investigation-v84.md)
- [Inspection and Audit Management v8.4](https://docs.serenityops.com/docs/inspection-and-audit-management-v84.md)
- [Serenity - Core v8.2](https://docs.serenityops.com/docs/serenity-core-8-3.md)
- [Environmental, Health, & Safety Incident & Investigation v8.2](https://docs.serenityops.com/docs/environmental-health-safety-incident-investigation-v82-1.md)
- [Inspection and Audit Management v8.2](https://docs.serenityops.com/docs/inspection-and-audit-management-v82-1.md)
- [Serenity - Core v8.0](https://docs.serenityops.com/docs/serenity-core-v80-1.md)
- [Environmental, Health, & Safety Incident & Investigation v8.0](https://docs.serenityops.com/docs/environmental-health-safety-incident-investigation-v80-1.md)
- [Inspection and Audit Management v8.0](https://docs.serenityops.com/docs/inspection-and-audit-management-v80-1.md)
- [Serenity - Core v7.8](https://docs.serenityops.com/docs/serenity-core-7-9.md)
- [Environmental, Health, & Safety Incident & Investigation v7.8](https://docs.serenityops.com/docs/environmental-health-safety-incident-investigation-v78-1.md)
- [Inspection and Audit Management v7.8](https://docs.serenityops.com/docs/inspection-and-audit-management-v78-1.md)
- [Serenity - Core v7.6](https://docs.serenityops.com/docs/serenity-core-7-7.md)
- [Environmental, Health, & Safety Incident & Investigation v7.6](https://docs.serenityops.com/docs/environmental-health-safety-incident-investigation-v76-1.md)
- [Inspection and Audit Management v7.6](https://docs.serenityops.com/docs/inspection-and-audit-management-v76-1.md)