Email notifications in Serenity help ensure that the right team members are alerted as soon as an incident is reported or updated. This improves response time, accountability, and communication across your EHS program.
Default Email Behavior
Out of the box, Serenity sends email alerts in the following scenarios:
📥 When an incident is reported
The assignment group and/or assigned user will receive an email notification
🔄 When an incident is reassigned
The newly assigned group or user will be notified of the change
These notifications help ensure that assigned teams are made aware of new or redirected responsibilities without requiring manual follow-up.
Custom Email Notifications (Optional)
Need more tailored alerts? The Serenity Services Team can help configure custom if/then email rules based on your organization’s needs.
Examples include:
"If category = Injury AND severity = High → notify Regional Safety Director"
"If an injury is flagged as Recordable → alert HR & Compliance"
"If incident type = Vehicle Damage → notify Fleet Manager"
📞 To set up custom notification logic, contact your Serenity Customer Success or Support representative.
🚧 Coming Soon: Self-Service Notification Settings
A notification configuration page is coming soon, allowing EHS Admins to:
Define new notification conditions
Choose recipients (groups, roles, individuals)
Set notification frequency and triggers
Enable/disable specific default alerts
This will allow safety teams to maintain their own alerting logic without relying on support tickets.
✅ Best Practices
Always route notifications to groups, not individuals, to prevent gaps in coverage
Avoid over-notification — keep rules focused to ensure users take action
Review email rules when updating your assignment rules