Serenity is designed to support incident management right out of the box, with default settings that align with OSHA requirements and industry best practices. This means you can start capturing and managing incidents from day one — without needing complex setup.
That said, we also recognize that no two organizations are exactly alike.
For that reason, Serenity offers a range of configuration options that EHS Administrators can adjust to meet the specific needs of their teams, sites, and reporting requirements.
What Can Be Configured?
Within this section, you’ll find detailed articles on how to customize core elements of the incident management process, including:
Role-based access to sensitive records
Incident categories
Injury attributes
Assignment rules and notifications
Custom intake forms and data fields
🛠️ Need More Customization?
Additional configuration options — including advanced workflows, data integrations, and customized incident forms — may be available through our Professional Services team.
📄 To explore customizations beyond standard admin settings, contact your Serenity Sales Representative to define a Statement of Work (SOW).