What’s New
Streamlined Incident Workflow
Users can now add and view witness statements directly within the Incident record—no need to initiate a Simple Investigation. For high-severity incidents requiring a deeper dive, a formal investigation with RCA can still be initiated as needed.
One-Click Incident & Investigation Reports
Generate a comprehensive PDF report with a single click. This report includes the main incident record, all related details, witness statements, RCA, findings, and corrective actions—all in one document.
Simplified OSHA Reporting for Campus Sites
Users can now generate a single OSHA 300/300A report for sites with multiple establishments located on the same campus.
Smarter OSHA 300/300A Reporting
Serenity now automatically pre-populates the average number of employees and hours worked on OSHA 300/300A forms—using existing Performance Analytics data.
Bug Fixes
Incident close notes not being saved on closure modal
Employee Type filter on EHS dashboard does not work for serenity users
Unable to see all OSHA 300/300A documents from establishment record if number exceeds 8 files
Investigation alert message and button show on a new incident record
Review buttons not displaying on EHS Incident
Incident - Witness statement not shown if it was added during the investigation
Requirements
Requires Washington DC release of ServiceNow or newer.
Dependent on Serenity - Core v8.2