For organizations subscribed to Serenity Ascend or those with an enterprise plan that includes Serenity AI, there’s a powerful tool available to assist with generating effective corrective and preventive actions (CAPAs): Serenity AI Action Recommendations.
What It Is
Serenity AI leverages the details of a reported finding or incident to suggest potential actions that could be implemented to resolve the issue or prevent it from recurring. These suggestions are automatically generated and displayed in the AI Suggestions panel located in the right-hand sidebar of the finding record screen.
This feature is designed to reduce the manual effort needed to determine next steps and helps ensure alignment with best practices by providing relevant, actionable guidance based on the context of the issue.
How It Works
When a user opens a finding record:
Serenity AI immediately analyzes the context of the finding, including its description, type, and severity.
It then populates the sidebar with one or more recommended corrective or preventive actions.
Each recommendation includes a short title, a detailed description of the proposed action, and a suggested priority.
Creating Actions from AI Recommendations
If one of the recommended actions is suitable, users can click the “Save item” button on the recommendation card. This triggers the New Action modal, which will be pre-filled with:
The short description
A detailed action description
Type (Corrective or Preventive)
Recommended priority
From there, users simply need to:
Assign the action to a responsible user or team
Set a due date
Make any final edits to the fields if necessary
Once saved, the action becomes part of the finding record, viewable and trackable in the Actions tab.
Best Practices
Use AI to accelerate but not replace judgment: These recommendations are meant to support—not override—your team’s expertise.
Tailor suggestions as needed: Adjust priority levels, due dates, and descriptions to match operational reality.
Combine with manual actions: Feel free to use Serenity AI recommendations alongside manually entered actions when a more customized response is required.