Logging in with User name and Password
To access Serenity:
Go to your Serenity login URL
(e.g., app.serenityops.com)Enter your credentials:
User name: Use your work email
Password: Set during your first-time setup or provided by your admin
Click “Log In”
You’ll be taken to your organization’s workspace.
💡 Can’t remember your password? You can request a password reset.
Logging in with Single Sign-On (SSO)
If your organization has enabled Single Sign-On (SSO), you can log in using your company credentials.
On the login screen, click “Log in with SSO”
Enter your work email address
You’ll be redirected to your organization’s secure login page
After authentication, you’ll be logged in automatically
💡 Your browser will remember this preference for future logins, so you can skip entering your email next time.
🛠️ Having Trouble with SSO?
Make sure you’re using your official work email when logging in
If you're not redirected to your company’s login page, SSO might not be enabled for your account
Try logging in with your local email and password instead
Still not working? Contact your internal IT team or Serenity Support to confirm if SSO is configured for your organization
Request a password reset
To request a password reset for your Serenity user account:
Go to your Serenity login URL
(e.g., app.serenityops.com)Click “Forgot Password?”:
Username: Use your work email
Click “Next”:
Email: Re-enter your work email
Click “Next”
Instructions to complete the password reset will be sent to your work email.
