The Serenity mobile app allows your team to report incidents, complete inspections and risk assessments, and resolve corrective/preventive actions directly from the field — even without internet access.
Follow these steps to get started with the app on iOS or Android devices.
Step 1: Download the App
The Serenity mobile app is available for free on major app stores:
🔐 Make sure you have a registered Serenity account before logging in.
Step 2: Log In
Open the app
Tap “Login with Ascend” or “Login to Enterprise” and enter your organization's unique subdomain
(e.g., yourcompany.service-now.com)Log in using your email and password
💡 If your organization uses Single Sign-On (SSO), tap “Log in with SSO”
Step 3: Set Up Offline Access (Optional)
Need to work in areas with poor or no connectivity?
Go to More > Settings in the app
Toggle on Offline Mode
Sync your data before going offline for the first time
🔄 The app will periodically synchronize with the server while online. Any entries made offline will automatically upload when you reconnect.