Pre-release Version Access

  • Updated on Jul 16, 2025
  • Published on May 7, 2025
  • 1 minute(s) read
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Only one version of the Serenity mobile app can be installed on a device at a time. Before proceeding, ensure the Serenity app is not already installed on the user’s device—either from the public app stores or as a previous pre-release version.

Ensure Serenity admin and users verify the prerelease version found on the last step for both platforms below.

Definitions

  • Serenity Admin: An internal Serenity employee with permissions to add new users to the test environment.

  • User: A customer or client interested in accessing the pre-release version of the Serenity app.

  • Pre-release Build: A version of the Serenity mobile app that is not yet available on the public app stores.

iOS Installation Steps (via TestFlight)

  1. Confirm Eligibility:

    • Obtain the user's Apple ID email address (i.e., the email tied to their iCloud account on their iPhone or iPad).

  2. User Action:

    • Ask the user to download the TestFlight app from the App Store on their iOS device.

  3. Serenity Admin Action:

    • Invite the user to the Serenity Development Group via TestFlight.

  4. User Action:

    • The user will receive an invitation email from Apple.

    • They must accept the invitation by following the instructions in the email.

  5. Serenity Admin Action:

    • Once the invitation is accepted, the admin will add the user to the Test Group for the pre-release Serenity mobile app.

    • If the invitation is rejected or expires, return to Step 3 to re-initiate the process.

  6. User Action:

    • Open the TestFlight app on their device.

    • The pre-release Serenity app will now appear in the app list.

    • Install the app from within TestFlight.

  7. Version Verification:

    • Open the installed Serenity app and log in.

    • Navigate to the “More” tab in the bottom navigation bar.

    • Scroll to the bottom of the screen and confirm that the app version matches the version number provided by the Serenity Admin.

Android Installation Steps

  1. Confirm Eligibility:

    • Obtain the user's Google Play email address (i.e., the email associated with their Google account on the Android device).

  2. Serenity Admin Action:

    • Add the email to the Internal Testers Group in the Google Play Console.

  3. User Action:

    • The user will receive an email with a link to download the pre-release Serenity app.

    • Follow the link and install the app directly on the Android device.

  4. Version Verification:

    • Open the installed Serenity app and log in.

    • Navigate to the “More” tab in the bottom navigation bar.

    • Scroll to the bottom of the screen and confirm that the app version matches the version number provided by the Serenity Admin.

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